Service Center Manager (LTL operations experience preferred)

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Curtis Bay, MD

Job status
Full time
Job description
POSITION OVERVIEW

Our people are the foundation of our success and the key to our future. The People-Service-Profit philosophy (P-S-P) is based on the belief that by creating a positive working environment for employees, they will provide better service quality to customers, which would then lead to customers using FedEx products and services.

FedEx Freight is seeking a Service Center Manager with LTL experience in Baltimore who can cultivate and thrive within our people-first culture. The successful leader will be able to rapidly build meaningful relationships with our team in Baltimore, both inspiring their trust and earning their respect.

RESPONSIBILITIES

Lead employees of multiple locations in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

ESSENTIAL JOB DUTIES

1. Lead, educate and develop employees

2. Monitor education of all new employees

3. Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely

4. Communicate with dispatch at various terminals to coordinate the movement of trailers and freight

5. Responsible for the clean and safe working condition of the facilities and equipment

6. Implement company policy in all matters including hires, disciplinary issues and terminations

7. Monitor and analyze all opportunities to cut costs and improve efficiencies

8. Provide clear and frequent communication to all employees on service center productivity and company policies and procedures

9. Communicate with Account Manager(s) to ensure customers’ and company’s needs are met

10. Identify freight moving at incorrect weight and classification

11. Ensure all OS&D is identified and processed properly

12. Assist customers with rate quotes, claim information and setting appointments

13. Review data on claims and investigate

14. Organize safety teams and facilitate meetings

15. Monitor actual performance data and gather information for reporting

16. Comply with all applicable laws/regulations, as well as company policies/procedures

17. Perform other duties as required

DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent

• Must have one year’s experience in the transportation industry in an operations leadership role or related position

• Must be able to travel as needed

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred

• Proven leadership and interpersonal skills

• Must be multi-tasked oriented and possess good organizational skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet

• Strong communication skills (written, verbal and visual)

• Able to work in a remote location, taking self-initiative without requiring immediate local supervision
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